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Frequently Asked Questions

 01   Where is my access link to the Online learning center?

You should have received an email containing the hyperlink and directions for accessing the Red Cross Online Learning portal.  If you can not find the email please contact


 02  How do I access/ register in the learning center.
                      View the Learning Center   Resource guide for set by step registration 
 03  How do I  complete the online courses.
                      View the Learning Center video for instructions on how to view the complete course. 


 04  My login doesn't work with the online class.

Be sure you click the CREATE Log In button to create a NEW log-in.  Your log-in information you used to register is NOT tied to the online learning portal. 


 05  Are classroom courses guaranteed to take place?.

Courses are delivered in real-time by a live instructor.  Depending on popularity, select courses are subject to rescheduling or cancellation due to insufficient enrollment, inclement weather, or other events beyond control (view our complete schedule policies here). Unfortunately, we cannot guarantee a class will meet the minimum required number of students.  However, we work hard to avoid any cancellations and will notify our students 2-3 days in advance of any cancellations or rescheduled classes.  The majority of classes do meet the minimum requirement. While some Quality 1st  courses can be attended via the Internet, those defined as healthy & safety Blended classrooms are real-time, instructor-led training's with hand-on skills portions are exclusively in the classroom.    Should a course be unavailable quality 1st will provide students with a means to retain their enrollment and still receive guaranteed placement in the next high-quality instructor-led training.




 06  I am unable to make my class tomorrow, what's the refund or transfer policy.

Quality 1st  Terms and Conditions are presented and must be accepted at the time of registration, thus all registered students have reviewed and accepted these terms.

All classes require payment in full to reserve your spot. Class sizes are limited to create a lower student/teacher ratio, please reserve your spot as early as possible. Refunds will be granted to those who cancel 7 days prior to the class.  If notice is given 4 business days or more prior to class, you may transfer to another class. If you request a transfer 3 business days or less prior to class, you will be charged $30 to transfer to another class. Once a class begins, there will be no transfers or refunds.

Payment must be received in full prior to class in order to participate.  Registration may NOT be accepted in person.

Three (3) students are required to make a typical class, otherwise, the course may be cancelled and students may be asked to transfer to another time/date. In the case of Instructor Training courses, 5 students are required to hold a class.

*****Blended Learning Classes REQUIRE the online training to be COMPLETE BEFORE the in-person class.  Students are responsible for obtaining the hyperlink to access the online training.  Hyperlinks are available at the registration screen, via the auto-generated confirmation email, and online  *********

For Troubleshooting for the Online learning system, please watch the troubleshooting video :


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